Effective Date: 28th July 2025
Last Updated: 28th July 2025

Welcome to Goold by Post, a trusted platform for the purchase, sale, and storage of investment-grade precious metals including gold, silver, platinum, and palladium. These Terms and Conditions (“Terms”) govern your access to and use of our website located at goldbypostuk.com (the “Website”), including any content, functionality, and services offered through the Website (collectively, the “Services”).

By accessing or using the Website and Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you must refrain from using our Website and Services.

1. Eligibility and Legal Capacity

To use our Services, you must be at least 18 years old, possess the legal capacity to enter into binding contracts, and not be otherwise barred from using the Website under applicable laws. By accessing or using our Website, you represent and warrant that you meet these criteria.

If you are using our Services on behalf of a legal entity (such as a company or trust), you represent and warrant that you have the authority to bind such entity to these Terms.

2. Nature of Our Business and Services

Gold by Post facilitates the purchase and sale of physical bullion in various forms, including coins, bars, and rounds. The Services we provide may include:

• Real-time bullion pricing based on market data
• Retail and wholesale bullion trading
• Vaulted storage services
• Secure shipping and delivery
• Buy-back and liquidation services (where applicable)

We do not provide financial advice, portfolio management, or investment guarantees. You agree and understand that bullion investments are speculative in nature and subject to market risk.

3. Order Placement and Payment Terms

Orders for bullion products may be placed online via our Website or through direct contact with our customer service team. All orders are subject to acceptance, availability, and verification of payment.

Order Confirmation:
Once your order is placed, you will receive an order confirmation by email. This confirmation does not signify our acceptance of your order but rather confirms that we have received it.

Payment Methods:
We accept multiple forms of payment, including but not limited to:

• Bank Transfers
• Credit/Debit Cards
• Cryptocurrency (subject to risk and verification policies)
• Other payment options as specified on the Website

All orders must be paid in full before they are processed or dispatched. We reserve the right to cancel any order if payment is not received within the designated time frame.

4. Pricing and Market Volatility

All prices displayed on the Website are subject to change in real time and are influenced by live global spot market rates. While we strive for accuracy, price fluctuations may occur due to volatility in the commodities markets.

Once an order is confirmed and payment is received, the price is locked in. Any changes in market price thereafter will not affect the final price of that order.

5. Shipping, Delivery, and Risk of Loss

Shipping Policy:
We ship bullion using insured, trackable delivery services. Shipping fees may apply and are disclosed at checkout. We are not responsible for delays caused by courier services, customs clearance, or force majeure events.

Risk of Loss:
All risk of loss or damage passes to the customer upon confirmed delivery. Until delivery is confirmed by the carrier and acknowledged by the customer, the goods remain our responsibility.

You are responsible for providing accurate and complete shipping information. We are not liable for losses due to incorrect addresses or unavailability of the recipient. We will not ship to houses of multiple occupancy or collection points.

6. Cancellations, Returns, and Refunds

Due to the nature of the bullion market and price fluctuations:

• All confirmed sales are final and non-cancellable.
• We do not accept returns or issue refunds for any bullion products once the order has been confirmed and payment received.
• In cases of proven fraud or unauthorised transactions, we will investigate and may take appropriate remedial actions.

7. User Responsibilities and Conduct

You agree that you will not use the Website or our Services to:

• Engage in any unlawful, fraudulent, or misleading activity;
• Misrepresent your identity or impersonate any person or entity;
• Violate any applicable law or regulation, including anti-money laundering (AML) or counter-terrorism financing (CTF) regulations;
• Interfere with or disrupt the operation or security of the Website.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

8. Compliance with Legal and Regulatory Requirements

We are committed to complying with applicable national and international laws governing the trading of precious metals, including:

• Know Your Customer (KYC) requirements
• Anti-Money Laundering (AML) compliance
• Reporting obligations to tax or financial authorities as required

We reserve the right to request documentation to verify your identity, source of funds, and nature of transactions. Refusal to comply may result in suspension or termination of Services.

9. Investment Risk Disclaimer

The purchase of bullion carries inherent financial risk. The value of precious metals is subject to market forces, including but not limited to:

• Global supply and demand
• Geopolitical instability
• Currency fluctuations
• Inflation or deflation
• Central bank activity

Gold by Post does not guarantee any profit or return from bullion investments and shall not be held liable for any financial losses or diminished returns.

10. Limitation of Liability

To the fullest extent permitted by law, Good by Post, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

• Use or inability to use the Website or Services
• Errors or inaccuracies in product descriptions or pricing
• Delays in shipping or failure to deliver due to third-party carrier issues
• Market-related losses or volatility

Our total liability for any claim shall not exceed the amount you paid for the applicable product or service.

11. Intellectual Property Rights

All content on the Website, including text, images, logos, branding, design, and software, is the intellectual property of Gold by Post or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

Unauthorized use, copying, or reproduction of any content is strictly prohibited.

12. Privacy Policy

Your use of the Website is also subject to our Privacy Policy, which governs the collection, use, and protection of your personal data. By using our Services, you consent to our data practices as outlined in the Privacy Policy.

13. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on the Website with the new effective date. It is your responsibility to review these Terms periodically. Continued use of our Website and Services constitutes your acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or related to the Website, Services, or these Terms shall be exclusively resolved in the courts of the United Kingdom.

By using our Services, you consent to the exclusive jurisdiction of such courts and waive any objections based on venue or forum non conveniens.

15. Contact Information

For any inquiries, questions, or concerns regarding these Terms, please contact us:

Gold by Post
info@goldbypostuk.com